Allan Bignell, England. Lazaro TL40

Adrian,

Just to say thank you for the excellent advice and service regarding my recent purchase. The TL40 arrived exactly when promised and she definitely exceeds all expectations - she's absolutely beautiful, aesthetically, musically and functionally. Oh yes, and the Hiscox case is equally impressive - she now has a better bed to lie in than me!

I have to say that the way in which you provide customer service and customer satisfaction via your web site should be a model for other businesses operating in e-commerce - I don't know what you secret is but throughout the whole process I felt like a genuinely valued and individual customer and I heve additionally found the advice and information provided in your web pages both informative and inspirational. Good luck to you with the continued success of your business. I must go and practice now, my fingers are twitching!

Kind regards

Allan